Terms & Conditions

Last updated: January 2025

Acceptance of Terms

By using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.

Services

SM Overseas International provides travel-related services including:

Visa processing and consultation
Flight ticket booking
Tour package arrangements
Travel consultation services

Booking and Payment

All bookings are subject to availability and confirmation
Payment must be made in full before services are provided
Prices are subject to change without notice
Additional fees may apply for changes or cancellations

Cancellation Policy

Cancellation charges apply as per airline/hotel policies
Visa processing fees are non-refundable
Service charges are non-refundable
Refunds will be processed within 7-14 business days

Travel Documents

Customers are responsible for ensuring they have valid travel documents including:

Valid passport with minimum 6 months validity
Required visas for destination countries
Health certificates if required
Travel insurance (recommended)

Limitation of Liability

SM Overseas International acts as an agent for airlines, hotels, and other service providers. We are not liable for:

Flight delays or cancellations
Hotel overbooking or service issues
Visa rejection by embassies
Loss of personal belongings
Medical emergencies during travel

Force Majeure

We are not responsible for any failure to perform our obligations due to circumstances beyond our control, including natural disasters, government actions, or other force majeure events.